Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience — all by harnessing the power of conversational AI.

It’s not about the AI, it’s about the conversation

Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
As the use of AI chatbots increases, people are finding innovative ways to use this technology. And while there are legitimate concerns about how AI should be used, there are several sites showing that—when done correctly—a chatbot can provide a unique and enriching experience.

Shift to digital

Reduce costs and meet customer needs and expectations by routing voice calls to messaging and other digital channels.
OUTCOMES: 30% reduction in operating costs | 10% increase in CSAT

Empower your people

Give your whole team the conversational AI tools and intelligence to better serve your customers and your business, leveraging 28 years worth of conversational data.
OUTCOMES: 50% decrease in agent attrition | 25% increase in productivity

Embrace automation

Scale your conversations and free up your human agents by automating the most common — and complex — customer intents so everyone can get what they need, quicker.
OUTCOMES: 50% reduction in operating costs